Tell us the watch model and what happened
Apple Watch glass and display construction can differ by model. In your request, include the model or generation if known, whether the display still works, and how the damage occurred. This helps eCare assess the request before confirming service options.
What to expect
- eCare reviews your watch model and the damage description.
- The team confirms whether a suitable replacement option is available.
- You receive an estimate and next steps before repair work begins.
Repair suitability, replacement parts and service availability depend on the specific model and condition. This request does not confirm a repair or appointment.
Apple Watch repair questions
Can every Apple Watch glass be replaced?
It depends on the model and the extent of damage. Share those details and eCare will confirm the available option before arranging service.
What information should I include?
Include the model or generation if known, a description of the damage and whether the display still responds.
Will the form confirm my appointment?
No. eCare will contact you to confirm service availability, estimate and timing.